Concentrix, Germany    Jul. 2022 - Present

Product Researcher (Confidential Global Client)

Supported a Fortune 100 social technology client with UX research to improve user experiences across messaging, AI, and social platforms.

• User Research Methodology: Led 15+ qualitative and quantitative research studies utilising Figma and UserZoom to identify usability issues directly influencing product roadmap decisions and increasing user satisfaction scores by 20%.

• Data Analysis and Synthesis: Transformed 500+ hours of user interviews and 10,000+ survey responses into actionable insights using Dovetail, enabling stakeholders to make evidence-based decisions.

• Stakeholder Communication: Presented research findings to B-level managers using Miro, translating complex data into compelling narratives that secured $150,000 in additional funding for user-centred initiatives.

• Competitive analysis: Conducted competitive research initiatives using Perplexity AI, delivering strategic insights that helped gain 1.5% market share and improve feature parity scores against key competitors.

Interact Health Pro, Canada    Jan. 2024 - Jan. 2025

Product Designer (Contract Project)

Led end-to-end product design for a B2B SaaS platform helping accident victims document recovery for insurance and legal purposes.

• Mobile-First Design Strategy: Designed the mobile interface with Figma and enabled telehealth for over 10,000 consumers.

• Design System Architecture: Created a comprehensive component library and design system using Figma and Zeroheight documentation, establishing 85+ reusable components.

• Cross-functional Collaboration: Orchestrated collaboration between clinical staff, developers, and business stakeholders using Miro and Slack, aligning 3 previously siloed teams around user-centred KPIs that improved clinician satisfaction while reducing documentation time by 28%.

• Conversion Optimisation: Optimised patient intake processes with behavioural design and A/B testing, resulting in a 22% increase in appointment booking completions and an 18% reduction in form abandonment.

• Visualisation Design: Transformed clinical dashboards and health tracking interfaces, resulting in a 24% reduction in decision-making time.

Loveworld Inc., Ukraine Mar. 2019 - Feb. 2022

UX Designer

Designed for a global media platform focused on content distribution and audience engagement.

• User Research: Conducted over 20 studies that influenced product strategy and helped to enhance features.

• Product Innovation: Redesigned the primary user experience for the media platform using Adobe XD, resulting in an increase in average session time from 4.2 to 7.8 minutes.

• Interaction Design: Created user-friendly interface components and micro-animations that enhanced brand identity while receiving organisational recognition for innovative digital design.

• Conversion Rate Optimisation: Redesigned the content discovery and subscription processes using Sketch, conducting 12 A/B tests, which reduced friction and clarified the value proposition, increasing conversion rates by 34%.